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Valid HTML 4.01 Strict Level Double-A conformance, W3C WAI Web Content Accessibility Guidelines 2.0 Web Accessibility Recognition Scheme- Gold Award

Frequent Asked Question

General

Q1: Do I need to pay for using eBS2?
Q2: Do I need to register with the Marine Department before using eBS2?
 

Operation

Q1: When the eBS2 comes into operation on 28 April 2008, will the counter services be still available?
Q2: Why the logo shown on a Port Clearance Permits or other certificates issued by Hong Kong Marine Department is not in blue colour and the thickness of the paper seems thinner than before?
Q3: Who should I call if there is any problem with eBS2 services?
Q4: What are the system requirements?
Q5: How to save common data of electronic form for future use?
Q6: Cannot open eBS pop-up window. What should I do?
Q7: There is no response when open eBS pop-up window using Microsoft IE 7.0 and IE 8.0. What should I do?
Q8: Why does eBS refuse to accept certain Chinese characters that I had input using Microsoft Windows Vista and Windows 7, whereas the same Chinese characters were accepted when I inputted them via Microsoft Windows XP?
Q9: Why does the browser hang at the e-Form loading screen?
Q10: Why do I being logged out by the system frequently?
Q11: Why I cannot use Java with the Google Chrome browser?
Q12: I got warning messages saying "Do you want to Continue? The connection to this website is untrusted. Note: The certificate is not valid and cannot be used to verify the identity of this website." when loading e-Form. What should I do?
Q13: I encounter the message "This Connection is Untrusted". What should I do?
Q14:
*Updated*
Why I cannot use Java with the Firefox browser?
Q15:
*Updated*
How to enable compatibility view for Internet Explorer 11?
 
General
Q1: Do I need to pay for using eBS2?
A:

It is free of charge to use the services of eBS2.

 
Q2: Do I need to register with the Marine Department before using eBS2?
A:

Yes. You need to be a registered user before using eBS2. First of all, you need to submit the completed registration form together with the required documents to the Marine Department. You will be informed of the User I.D. and User Password via email once the registration process is completed.

Operation
Q1: When the eBS2 comes into operation on 28 April 2008, will the counter services be still available?
A:

The eBS2 is only a value added web-based service. You can choose to use counter services or eBS2 services or part of the eBS2 services whichever suit your operational needs.

Q2: Why the logo shown on a Port Clearance Permits or other certificates issued by Hong Kong Marine Department is not in blue colour and the thickness of the paper seems thinner than before?
A:

Upon the commencement of eBS2, shipping agents and masters of ships can apply their Port Clearance Permit through web submission and can print the Port Clearance Permit by themselves. Therefore, the thickness of the paper used for printing the Permit may be different. In order to standardize the colour of the Permit, starting from 28 April 2008, the Permits issued by Hong Kong Marine Department will all be in black and white. Please also refer to Marine Department Notice No. 55 of 2008 for details.

Q3: Who should I call if there is any problem with eBS2 services?
A:

Please call the following parties in case of :

- General enquiry related to eBS2: 8108 2812
- Port formality services of river trade and local vessels: 2852 3082
- Port formality services of ocean going vessels (Convention Vessels) : 2815 3987
- Dangerous goods services: 2852 4913
- Vessels transcript services: 2852 4421
- Pre-Arrival Clearance services: 2534 7123, 2534 7119, 2543 1958
- Free Pratique services: 3904 9319
Q4: What are the system requirements?
A:

Your PC should meet the following requirements:

i) Hardware Requirements
  1. CPU: Pentium 4 or above
2. RAM: 1 GB or above
   
ii) Software Requirements
  1. Microsoft Windows XP or above
2. Internet Explorer 10.0, or 11.0 with compatibility view enabled (Refer to Q15)
3. Java Runtime 1.6 or above
4. Hong Kong Supplementary Character Set - 2001
5. Acrobat Adobe Reader
 

Note: eBS does not support the Java SE 7 Update 65 released on 15 July 2014 since it will affect the launch of Java applets. Please refer to an article on Java official website at http://www.java.com/en/download/help/java7u65_applet_loading.xml for details.

   
iii) Internet Connection Bandwidth
  512 Kbps or above
Q5: How to save common data of electronic form for future use?
A:

e-Form Filler allows user to export filled data content from an electronic form into a data file. With this file, user can import the data into a blank form with similar form structure to minimize the effort for re-keying the same set of data in the form. Click here for more details.

Q6: I cannot open eBS pop-up window. What should I do?
A:
For Internet Explorer:
  1. Open [Internet Explorer].
2. On the [Tools] menu, point to [Pop-up Blocker], and then click [Pop-up Blocker Settings].
3. In the [Address of Web site to allow] box, type *.mardep.gov.hk, and then click [Add].
4. Click [Close].
   
For Mozilla Firefox:
  1. Open [Mozilla Firefox].
2. On the [Tools] menu, click [Options...].
3. Click on the [Content] icon in the list on the top.
4. Click the [Exceptions...] button beside the [Block Pop-up windows] option.
5. In the [Address of Web site] box, type *.mardep.gov.hk, and then click [Allow].
6. Click [Close].
Q7: There is no response when open eBS pop-up window using Microsoft IE 7.0 and IE 8.0. What should I do?
A: 1. Open [Internet Explorer]
2. On the [Tools] menu, click [Internet Options]
3. Click [Settings] in Tab Setting
4. Select [Always open pop-ups in new window]
5. Click [OK] until you are back in your browser
Q8: Why does eBS refuse to accept certain Chinese characters that I had input using Microsoft Windows Vista and Windows 7, whereas the same Chinese characters were accepted when I inputted them via Microsoft Windows XP?
A:

It is because Microsoft Windows Vista and Windows 7 have adopted a new Chinese character coding standard, which is differ from the one currently adopted by the Hong Kong SAR Government.
The Hong Kong SAR Government has requested Microsoft Cooperation to address the incompatibility problem and to provide a solution in relation to the Chinese text handling in different Microsoft Windows operating systems.

Q9: Why does the browser hang at the e-Form loading screen?
A:

The Java cache may need to be flushed to avoid this situation. You can follow the below steps to clear the Java cache.

  1. Open [Control Panel]
  2. Open [Java]
  3. Under [General] and [Temporary Internet Files], click [Settings]
  4. Click [Delete Files]
  5. Tick [Applications and Applets] and [Trace and Log Files], and click [OK]
  6. Click [OK] and then click [OK]
  7. Reopen the browser and try to load the e-Form again
For more details, please refer to http://www.java.com/en/download/help/plugin_cache.xml
 

Note: eBS does not support the Java SE 7 Update 65 released on 15 July 2014 since it will affect the launch of Java applets. Please refer to an article on Java official website at http://www.java.com/en/download/help/java7u65_applet_loading.xml for details.

Q10: Why do I being logged out by the system frequently?
A:

eBS has enhanced the security measure to prevent client login from more than one IP address. User accesses eBS with more than one IP address in the same session will be logged out immediately. Please contact your technical support to restrict using single IP address when navigating eBS website.

Q11: Why I cannot use Java with the Google Chrome browser?
A:

There is a known issue on the support of Java by Google Chrome browser starting from Version 42 released on 14 April 2015. For more details, please refer to http://java.com/en/download/faq/chrome.xml

Q12: I got warning messages saying "Do you want to Continue? The connection to this website is untrusted. Note: The certificate is not valid and cannot be used to verify the identity of this website." when loading e-Form. What should I do?
A:

eBS services make use of certificates issued by Hong Kong Post. You should configure your Java software to recognise certificates issued by Hong Kong Post. Please follow the steps below:

  1. Download "Hong Kong Post Root CA 1" and "Hong Kong Post e-Cert CA 1-14"
  2. Open Windows Control Panel and open [Java].
  3. Select the [Security] tab and then click [Manage Certificates].
  4. From the certificate type list, select [Secure Site CA]
  5. Click [Import], change the file type to [all files] and select the "Hong Kong Post Root CA 1" certificate that you have downloaded in step 1.
  6. Repeat step 5 for "Hong Kong Post e-Cert CA 1-14".

Q13: I encounter the message "This Connection is Untrusted". What should I do?
A:

  1. Download "Hong Kong Post e-Cert CA 1-14"
  2. A new window "Downloading Certificate" will popup, check all the boxes, then click [ OK].
  3. Restart your browser
Please refer to "Instructions of installation of CA Certificates" for more information.

Q14:
*Updated*
Why I cannot use Java with the Firefox browser?
A:

There is a known issue on the support of Java by Firefox browser starting from Version 52. For more details, please refer to https://www.java.com/en/download/help/firefox_java.xml

Q15:
*Updated*
How to enable compatibility view for Internet Explorer 11?
A:

  1. Open Internet Explorer, select the Tools button, and then select Compatibility View settings.
  2. Under Add this website, enter the URL of the MD web site mardep.gov.hk, and then select Add.
Please refer to "Fix site display issues with Compatibility View in Internet Explorer 11" for more information.

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